Support Center

Claims with incorrect information

Last Updated: Apr 18, 2013 12:20PM AEST
If you've sent a claim with an error e.g. in the patient details, dates of service or item numbers, your only option is to wait for it to be processed.
 
  • If the account is rejected in full, you can then fix it and resubmit.
  • If the claim has been accepted, write to the Fund (for ECLIPSE claims) or Medicare (for other claims), with a hard copy of the corrected invoice, requesting a manual adjustment.
  • There is no provision in Medicare Online or ECLIPSE to resubmit claims for correction once they have been accepted.

Cancelling Claims
 
  • Most claims can't be cancelled electronically. Once they've been sent you will need to wait to see if they are accepted or rejected.
  • Deleting the claim form the Claims listing doesn't delete the claim with Medicare or the Fund 

Contact Us

  • Email Us
  • Call Us @ 1300 CESOFT (1300 237 638)
support@cesoft.com.au
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