Support Center

My claim is not progressing

Last Updated: Apr 08, 2013 11:02AM AEST
Repeated reports of MEDICARE_ASSESSING or MEDICARE_VERIFIED on the invoices History tab over more than 5 days is an indication that the processing is not progressing. In this case, call Medicare on 1800 700 199 to report the problem. They will want to know:

* the date of transmission of the claim (you can see this on the Eclipse PENDING tab)
* the name of the patient.
* your minor or location ID (on your Settings page)

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